The problem

Your products are highly technical and new staff, e.g., sales and customer service, takes a long time to master the product knowledge. It is generally felt that this has an impact on retention and productivity. The organization is looking to you to tighten up the training in these tough areas.

Some approaches

Put together a task force and work with your product experts to build a product training system that is incremental and builds on basic knowledge. Make sure learning takes place every week. Use a variety of media, such as computer-based, paper-based, web-based training. Explore basic science resources in local universities and community colleges to supplement your own resources. Train experts in interactive training delivery methods. Train staff in how to incorporate product updates into their jobs. Create a hotline for technical questins and document the most frequently asked questions and their answers.

Class Act Inc. has addressed this and other training and curriculum problems with its clients. We'd be happy to discuss your unique situation with you. Click on Can we talk?